Terms & conditions
Delivery of tickets and confirmation of reservations
Tickets for attendance at Pride in London events will be distributed to purchasers no later than one week before the event in question. Where payment is received less than one week in advance of the event, tickets may be delivered electronically or left for collection at the box office, as determined by the organisers. Confirmation of booking of stalls or parade entries shall be delivered electronically no later than one week after notice of the booking being received by London LGBT+ Community Pride.
Refunds - Ticket Sales
Sales of tickets for Pride in London events are final and no refunds will be offered other than in line with the Cancellation Policy below.
Refunds - Stalls and Parade Entry
Where bookings have been made for a stall at a Pride event or entry in the parade as a walking group or with a float, a 90% refund will be made if notice of cancellation is received by London LGBT+ Community Pride no later than 28 days before the date of the event in question. After that time, no refund shall be payable other than at the discretion of the Board of Directors.
Cancellation by the Board of London LGBT+ Community Pride: Should a Pride in London event be cancelled for reasons within the control of the Board of Directors a full refund will be paid to all ticket holders. Refunds to stall holders and parade groups with or without floats will be limited to the fee paid to London LGBT+ Community Pride for participation. There will be no repayment of expenses incurred by others in preparation for participation.
Cancellation for reasons outside the control of the Board of London LGBT+ Community Pride: In the event of cancellation of a Pride in London event for reasons outside the control of the Board, such as terrorist action, extreme weather or public order concerns (this is not an exclusive list) the Board will consider a scheme of refunds that takes into account the community interest in the financial survival of London LGBT+ Community Pride. The Board will endeavour to ensure that all parties are refunded but where this is not possible refunds will be distributed based on an assessment of need.
If there is any conflict between these terms and specific terms appearing elsewhere on prideinlondon.org (including local house rules) then the latter shall prevail. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable. These terms and conditions shall be governed by the law of England and Wales.
What information do we hold on you?
We collect details from you when you sign up to our email newsletter or fill in forms on our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from our Partners.
What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:
to confirm identification when you contact us
to keep you informed of any special offers or promotions that we believe might be of particular interest to you
to communicate with you in the event that anything to do with the Pride in London event changes or become unavailable
for statistical analysis, including automated techniques
for record-keeping purposes
for market research
to track activity on our website
to improve and monitor our customer service to you
for the prevention of crime and fraud
We may contact you by post, email, telephone or fax for these purposes.
Disclosure of your information to service providers
Transfer of your information outside the European Union
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require. Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.
If you do not wish to receive details of offers and promotions from us, you can opt-out at any time by clicking the relevant boxes on the form or screen, by emailing firstname.lastname@example.org, or by writing to Data Protection, Pride in London, PO Box 71920, London NW2 9QN. Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.
Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us.